I tried Lazada for the first time, this year 2016. I was under the impression it will be effortless shopping as they advertise. And boy, was I wrong.
The purchase online was a bit smooth. The problem lies on the delivery of the purchased item and the customer service there after. I am not making this up, nor I have the intent of bad mouthing Lazada. This is just an honest, story I have with my experience on ordering and receiving my package from Lazada.
Overall experience was bad. First of all, the product should have been allowed to be inspected by the customer, and have it return right away if it's not the right one. Not let the customer go to the nearest LBC branch just to send it back to Lazada. Right there and then the wrong product should not be paid and returned by the customer to Lazada. It was a hassle on my part as a customer to have to go to an LBC branch, just to send the wrong product back.
Okay, here is my story with regards to my Lazada order experience.
I wanted to try Lazada since, the prices are cheap for an item I never seem to see in physical stores. In this case a power bank 20000 mAh with solar power bank of 20000mAh for just around 800 Philippine Pesos. So, I ordered online, use a 100 discount voucher to lessen the delivery charge of 50... So I only get to pay 700+. I got a confirmation email, yada yada yada.. delivery expected date.. so on..
So to keep it short, on delivery day I got a SMS msg stating I will expect delivery soon. On that day, the delivery guy was there, he wanted to get the money/payment first before I could even see the package. I gave the money / payment, he gave me the package which was awkward from the size it seems to only contain one power bank. The guy seems to know there is something wrong with the package and instructed me that for returns I have to go to LBC and send the package back.
What the F**k? So the delivery guy left, me with seemingly a wrong package. I opened it, lo and behold one Power bank with a usb lamp light and a monopad.. pink color and I'm a guy...
I tried contacting Lazada, thru email... no luck there, online chat was like talking to a robot. So I have no choice but to send the package back, or just use the pink power bank... and call it a bad experience.
All this could just been avoided if their delivery guy was able to check the package before delivery and specified it was the wrong item based on their waybill. Or at least let the customer check and have it returned there and then without paying for the wrong product.
Part 2 on what happened next...
