My Experience with Lazada (Part 2)

Ok. So I haven't been blogging for a long while, I have been busy at work and family life.

It has been months since my last blog regarding Lazada and it's flawed service and no regard to return customers.  I tried their service once and I'm not returning or buying their stuff, even if they bombard me with discounts and "sale" ads.

Ok, so I had no choice at that time, I had to find an LBC to send the wrong product back to Lazada.  Hard to do since, I have no time to go and get in line to return something that should not have been sent since it was clearly the wrong one.  I barely have time for myself and I have to give time to return the stuff I clearly don't need back to Lazada.

Lucky for me, when I got to an LBC, there was no line.  But soon, there was a line as I was transacting with the clerk to send the wrong package back to Lazada.

So I sent the package, I got an email from Lazada that they received it 3-4 days later.  It will take them 5 more days to process it.  It took them in total a week and a few days before I got a refund under my account.  Reason the items were wrong, was because the vendor selling it gave the reason, the items I wanted was out of stock, so they cannot replace it anymore.

Lazada has shifty vendors.  Vendors that may have been just as well be street vendors in Divisoria selling Power Banks and the like.  Also the items they advertise is not the one you will receive, when delivered.

I was forced to just order another item from another vendor.  As I said the item advertised is not what you will get.  I ordered another power bank, plus memory card adding another amount to the already costly purchase.  Costly in time and money.  I received the package after 3-4 days.  Separately, since the items I bought are from 2 different vendors.  The memory card was good as advertised.  The power bank is again not the capacity as advertised.  I'm tired of sending the item back that I just kept it and vowed never to buy from Lazada again.

Lazada, may advertise their moto is effortless shopping, but it's very tiring experience for me as a whole.  I still fume when I remember the things I had to do just to have the wrong rectified.

I maybe only the few that got the bad experience.  But it's a warning to all, that Lazada is not as it advertised itself to be.

My Experience with Lazada (Part 1)

I tried Lazada for the first time, this year 2016.  I was under the impression it will be effortless shopping as they advertise.  And boy, was I wrong. 

The purchase online was a bit smooth.  The problem lies on the delivery of the purchased item and the customer service there after.  I am not making this up, nor I have the intent of bad mouthing Lazada.  This is just an honest, story I have with my experience on ordering and receiving my package from Lazada.

Overall experience was bad.  First of all, the product should have been allowed to be inspected by the customer, and have it return right away if it's not the right one.  Not let the customer go to the nearest LBC branch just to send it back to Lazada.  Right there and then the wrong product should not be paid and returned by the customer to Lazada.  It was a hassle on my part as a customer to have to go to an LBC branch, just to send the wrong product back.

Okay, here is my story with regards to my Lazada order experience. 

I wanted to try Lazada since, the prices are cheap for an item I never seem to see in physical stores.  In this case a power bank 20000 mAh with solar power bank of 20000mAh for just around 800 Philippine Pesos.  So, I ordered online, use a 100 discount voucher to lessen the delivery charge of 50... So I only get to pay 700+. I got a confirmation email, yada yada yada.. delivery expected date.. so on..

So to keep it short, on delivery day I got a SMS msg stating I will expect delivery soon.  On that day, the delivery guy was there, he wanted to get the money/payment first before I could even see the package.  I gave the money / payment, he gave me the package which was awkward from the size it seems to only contain one power bank.  The guy seems to know there is something wrong with the package and instructed me that for returns I have to go to LBC and send the package back.

What the F**k? So the delivery guy left, me with seemingly a wrong package.  I opened it, lo and behold one Power bank with a usb lamp light and a monopad.. pink color and I'm a guy...

I tried contacting Lazada, thru email... no luck there, online chat was like talking to a robot.  So I have no choice but to send the package back, or just use the pink power bank... and call it a bad experience.

All this could just been avoided if their delivery guy was able to check the package before delivery and specified it was the wrong item based on their waybill.  Or at least let the customer check and have it returned there and then without paying for the wrong product.

Part 2 on what happened next...

Sun Cellular Better coverage in Metro Manila

I noticed, that the coverage area of Sun Cellular is much better than Smart and Globe.  At least in Caniogan & Brgy. San Miguel in Pasig, Rockwell Center, and Araneta Center.

Also, the data speed of Sun Cellular is faster and stronger than Smart.  I certainly regret getting a data plan from Smart now.  Sun Cellular must have used their money from Smart (Smart bought Sun Cellular) and improved their infrastructure and coverage.

The only problem I have with Sun Cellular is their customer service, that is where they failed.  You call their customer service, good luck getting thru.  You will be on hold for more than 5 minutes and in fact, I have not talked to any service representative since availing of their service.

Another problem with Sun Cellular is their stores, there are few agents and the line to the cashier is so long, that you better have that bill auto debited to your credit card to avoid this inconvenience.

This is just my personal opinion.  And I am planning to change my data provider from Smart to Sun Cellular, once my lock-in period expires.  I'm currently paying for a data plan that I am not happy with, there are many instances there is no mobile data connection from Smart, but the Sun Cellular data is flowing in lightning speed.  So I don't believe in Smart saying they offer LTE, when 4G coverage is none existent in areas that they should have, like the malls and public spaces.

Globe has the worst coverage of the 3 top brands.  Globe was the first in the Philippines, but their infrastructure is now the worst.  In fact my first mobile service provider was Globe, since most people use Globe at that time, then I switched to Smart.  Smart coverage is said to be good, but mobile data is bad.  Hope their data improves before my lock-in period expires, so I may consider staying with them.